Privacy Policy

Last updated: 09/05/2025

Heat Reflective Paint (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we handle your personal information when you use our website https://www.heatreflectivepaint.org.au/ (the “Site”).

1. What personal information we collect

We may collect the following types of personal information:

  • Your name
  • Email address
  • Phone number
  • Address (if provided)
  • IP address and browser information
  • Any other personal data you submit via our contact forms or communications

2. How we collect personal information

We collect information when you:

  • Fill in forms on our website (e.g., the contact form)
  • Email or call us directly
  • Browse our website, where cookies and similar technologies collect usage data
  • Interact with third-party tools like Google Analytics and Google Tag Manager

3. Why we collect personal information

Your information is used to:

  • Respond to enquiries or service requests
  • Provide relevant updates or communications
  • Improve our website and services
  • Analyse website traffic and usage patterns
  • Fulfil any legal obligations

4. Analytics & third-party tools

We use tools such as Google Analytics and Google Tag Manager to collect anonymous analytical data about how visitors interact with our website. This data may be sent to Google and stored on servers outside of Australia. These tools help us understand website performance and visitor behaviour but do not personally identify you.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Google reCAPTCHA

We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA analyses interactions (such as cursor movements and behaviour patterns) to determine whether the user is a human. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service, which you can view here:

By using our forms, you acknowledge that your use of reCAPTCHA is subject to these terms.

6. Disclosure of personal information

We may disclose your information to:

  • Our service providers (e.g., hosting, analytics, marketing tools)
  • Regulatory bodies or government agencies, if required by law
  • Other third parties with your consent

7. Cookies & tracking

Our website uses cookies to enhance user experience and collect non-personal analytics data. You may disable cookies in your browser settings, though this may affect some of the Site’s functionality.

8. Storage & security

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure.

9. Access & correction

You may request access to, or correction of, the personal information we hold about you at any time. We will respond within a reasonable timeframe and in accordance with our legal obligations.

10. Overseas disclosure

Some personal information (such as analytical data via Google tools) may be transferred and stored outside Australia. We take steps to ensure that such data is handled in accordance with Australian privacy laws.

11. Third-party websites

Our website may link to external sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

13. Contact us

For any questions about this Privacy Policy or your personal information, don’t hesitate to get in touch with us via our online form:
👉 Contact Us